Terms and conditions

Kneals Chocolates Terms & Conditions

At Kneals Chocolates we want you to be happy…..as simple as that. Our aim is to provide you with your chosen product in a perfect condition. Because Kneals is an independent artisan business, (the product is handmade in small batches), we aim for our usual maximum delivery time from the day of your request to delivery to be 5 days. However, at busier periods like Christmas and Easter where there is a high demand for our products, we cannot guarantee a time scale for delivery as the processing of your order may take slightly longer. Please make note of indications on the website of deadlines for final deliveries particularly at Christmas time. We apologise for any inconvenience should your delivery be delayed, and would recommend that you place your order early at busy times of year to avoid any disappointment.

All orders can only be processed with full payment and not before. Upon receiving an order from you it becomes a legally binding contract between us.

3.1 The prices payable for products that you order are as set out on our website.

3.2 In most instances you will be required to pay extra for delivery. Our delivery charges can be found at the order stage (click on product) and are calculated during the checkout process.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

Many of our products do not contain nuts, however they are made in the same environment as products that do. Therefore we cannot guarantee they will be free from traces of tree nuts and peanuts. All allergy information can be found next to the product. Please take the time to check.

Unless we receive an email within 24 hours of the order being placed to cancel, we can’t refund your money. Sorry.

7.1 We reserve the right to cancel the contract between us if:

7.1.1 We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;

7.1.2 We do not deliver to your area. Please note we only deliver to the UK currently.

7.1.3 One or more of the products you ordered was listed at an incorrect price due to a typographical error.

7.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

8.1 We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

8.2 You will become the owner of the products you have ordered when they have been delivered to you please note that all orders need to be signed for. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9.1 If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

9.2 If you notify a problem to us under this clause, our only obligation will be:

9.2.1 To make good any shortage or non-delivery;

9.2.2 To supply and deliver substitute products if your original choice cannot be delivered for any reason; (ran out of ingredients for example).

9.2.3 To replace any products that are damaged or defective; or

9.2.4 To refund to you the amount paid by you for the products in question in whatever way we choose.

9.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 9.2.4 above.

9.4 Kneals Chocolates, any other party (whether or not involved in creating, producing, maintaining or delivering this website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

9.5 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from Kneals Chocolates.

11.1 You may not use this website for any of the following purposes:

11.1.1 Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

11.1.2 Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

11.1.3 Interfering with any other person’s use or enjoyment of the website; or

11.1.4 Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.

11.2 You will be responsible for our losses and costs resulting from your breach of clause 10.

Online shop is now closed until 1st July. Many thanks.